Diversity in healthcare requires the right leadership

Healthcare staff often come from various cultural backgrounds, which can lead to misunderstandings, conflicts, and inefficiency. This, in turn, can affect patient safety, according to research from Jönköping University. The researchers argue that active and inclusive leadership can prevent these problems.

Leaders who are aware of cultural differences and actively work to create an inclusive environment can improve both collaboration and the workplace climate. When managers or team leaders become passive or disengaged, conflicts risk escalating, and the work environment can deteriorate. Misunderstandings may arise, and team members can feel uncertain about their roles, which in the worst-case scenario impacts patient safety. The researchers emphasize that active and inclusive leadership can prevent these issues.

The team of JU researchers, through interviews with healthcare staff, have examined the specific needs of those working in culturally diverse teams. The interviews revealed that staff often felt a need for a work environment characterized by openness and respect, where cultural differences are acknowledged and addressed openly. The interview results are also supported by data gathered from over 60 team simulations in emergency care settings.

Many unsure how to manage differences

The interviewees stressed the importance of being able to discuss their experiences of cultural differences without fear of being judged. Many felt uncertain about how to manage differences in working methods and communication styles, which sometimes led to frustration and conflicts. Leadership played a crucial role in creating a safe environment where staff could express themselves and receive support in dealing with cultural differences constructively.

In addition to the need for open communication, the researchers highlight the importance of clear structures and roles within healthcare teams.

"When all members understood their responsibilities and tasks, especially in stressful situations, the risk of misunderstandings and uncertainty decreased, which in turn improved collaboration and patient safety," says Timur Uman, Professor of Business Administration at Jönköping International Business School, Jönköping University.

When team leaders actively work to build an open and respectful work environment, where cultural differences are addressed and discussed constructively, both the work environment and patient care improve.

Creating a climate where everyone feels safe

For healthcare organizations seeking to benefit from the increased diversity in the workforce, it is important to invest in leadership training and create structures that promote inclusion. Managers and team leaders need to focus on creating a climate where all team members feel safe to express themselves, and where cultural differences are seen as a strength, not a barrier.

"Healthcare staff working in diverse teams should be encouraged to share their experiences and perspectives while receiving support from their leaders to navigate cultural differences. By building a work environment characterized by openness and respect, diversity in healthcare can become an asset that strengthens both team performance and patient safety," says Timur Uman.

In summary, the research shows that cultural diversity, when managed correctly, can improve team dynamics and lead to better patient outcomes. An inclusive climate and strong leadership are key to transforming diversity into a success factor in healthcare.

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