SERVICE RECOVERY DONE BADLY – THE CASE OF JLT (JÖNKÖPINGS LÄNSTRAFIK)
Living in Ölmstad is great. Peaceful, close to Jönköping and an idyllic place. Travelling to work is also relatively easy. I buy a monthly bus pass and use it to work and back, twice a day. For SEK700, it provides good value for money and my time can be spent productively (like writing this blog!). I have registered my monthly pass on the JLT site (mina sidor), load additional travel periods online and, of course, swipe my card every time I travel on the bus. I support the use of public transport and relate the benefits to others. I am just the ideal passenger – a loyal customer.
So why is JLT... 2016-12-12 Read full blog post
CeFEO ON YOUTUBE
Founded in 2005, the STEP Project is a global applied research initiative that explores the entrepreneurial process within.